:root {
  --blue-deep: #00435c;
  --blue: #00729c;
  --blue-soft: #e9f5f8;
  --coral: #f47c51;
  --ink: #173541;
  --muted: #607984;
  --line: #d7e5ea;
  --white: #fff;
  font-family: Inter, ui-sans-serif, system-ui, -apple-system, BlinkMacSystemFont, "Segoe UI", sans-serif;
  color: var(--ink);
  background: #f3f8fa;
}

* { box-sizing: border-box; }
body { min-height: 100vh; margin: 0; background: radial-gradient(circle at top right, #dff2f7, transparent 36%), #f3f8fa; }
a { color: inherit; }
.shell { width: min(1080px, calc(100% - 32px)); margin: 0 auto; padding: 28px 0 48px; }
.topbar { display: flex; align-items: center; justify-content: space-between; gap: 24px; margin-bottom: 46px; }
.brand { display: inline-flex; align-items: center; gap: 13px; text-decoration: none; }
.brand img { width: 62px; height: auto; }
.brand span { display: grid; gap: 2px; }
.brand strong { color: var(--blue-deep); font-size: 17px; }
.brand small { color: var(--muted); font-size: 12px; }
.back-link { border: 1px solid #bfd2da; border-radius: 999px; padding: 10px 16px; background: rgba(255,255,255,.82); color: var(--blue-deep); text-decoration: none; font-size: 13px; font-weight: 800; }
.back-link:hover { border-color: var(--blue); background: var(--white); }

.intro { display: grid; grid-template-columns: minmax(0, 1fr) 285px; gap: 38px; align-items: end; }
.eyebrow { display: inline-flex; margin-bottom: 12px; color: var(--blue); font-size: 12px; font-weight: 900; letter-spacing: .13em; text-transform: uppercase; }
.eyebrow.coral { color: var(--coral); }
.intro h1 { max-width: 690px; margin: 0; color: var(--blue-deep); font-size: clamp(38px, 6vw, 64px); line-height: 1.02; letter-spacing: -.045em; }
.intro p { max-width: 720px; margin: 20px 0 0; color: var(--muted); font-size: 17px; line-height: 1.65; }
.support-card { display: grid; gap: 7px; border: 1px solid var(--line); border-radius: 22px; padding: 24px; background: rgba(255,255,255,.85); box-shadow: 0 18px 45px rgba(0,67,92,.08); }
.support-card strong { color: var(--blue-deep); }
.support-card span:last-child { color: var(--muted); font-size: 12px; line-height: 1.45; overflow-wrap: anywhere; }
.support-icon { display: grid; width: 42px; height: 42px; place-items: center; margin-bottom: 8px; border-radius: 13px; background: #5868b8; color: white; font-size: 20px; font-weight: 900; }

.ticket-card { margin-top: 42px; border: 1px solid var(--line); border-radius: 28px; padding: clamp(25px, 5vw, 48px); background: rgba(255,255,255,.96); box-shadow: 0 24px 70px rgba(0,67,92,.1); }
.ticket-heading { display: flex; align-items: start; justify-content: space-between; gap: 24px; margin-bottom: 30px; }
.ticket-heading h2 { margin: 0; color: var(--blue-deep); font-size: clamp(28px, 4vw, 40px); letter-spacing: -.025em; }
.required-note { color: var(--muted); font-size: 11px; }
form { display: grid; gap: 22px; }
.field-grid { display: grid; gap: 20px; }
.field-grid--two { grid-template-columns: repeat(2, minmax(0, 1fr)); }
label { display: grid; gap: 8px; }
label > span { color: var(--ink); font-size: 13px; font-weight: 800; }
input, select, textarea { width: 100%; border: 1px solid #bdd1d9; border-radius: 13px; padding: 13px 14px; background: #fbfdfe; color: var(--ink); font: inherit; outline: none; transition: border-color .15s ease, box-shadow .15s ease, background .15s ease; }
textarea { min-height: 170px; resize: vertical; line-height: 1.55; }
input:focus, select:focus, textarea:focus { border-color: var(--blue); background: var(--white); box-shadow: 0 0 0 4px rgba(0,114,156,.11); }
.consent-row { grid-template-columns: 20px minmax(0, 1fr); align-items: start; gap: 11px; border-radius: 14px; padding: 14px; background: var(--blue-soft); }
.consent-row input { width: 18px; height: 18px; margin: 1px 0 0; accent-color: var(--blue); }
.consent-row span { color: var(--muted); font-weight: 600; line-height: 1.45; }
.form-actions { display: flex; align-items: center; gap: 18px; flex-wrap: wrap; }
.submit-button { display: inline-flex; align-items: center; justify-content: space-between; gap: 24px; min-width: 250px; border: 0; border-radius: 14px; padding: 14px 18px; background: linear-gradient(135deg, var(--blue-deep), var(--blue)); color: white; cursor: pointer; font: inherit; font-weight: 850; box-shadow: 0 12px 30px rgba(0,67,92,.18); }
.submit-button:hover { transform: translateY(-1px); }
.submit-button:disabled { opacity: .62; cursor: wait; transform: none; }
.form-note { color: var(--muted); font-size: 12px; }
.status { margin: 0; border-radius: 13px; padding: 13px 15px; font-size: 13px; font-weight: 750; }
.status--success { background: #e8f7ef; color: #176b40; }
.status--error { background: #fff0ec; color: #9b3e24; }
footer { display: flex; justify-content: space-between; gap: 16px; margin-top: 24px; color: var(--muted); font-size: 11px; }
[hidden] { display: none !important; }

@media (max-width: 760px) {
  .shell { width: min(100% - 24px, 680px); padding-top: 18px; }
  .topbar { align-items: flex-start; margin-bottom: 34px; }
  .brand small { display: none; }
  .intro { grid-template-columns: 1fr; gap: 24px; }
  .support-card { grid-template-columns: 42px minmax(0, 1fr); align-items: center; }
  .support-icon { grid-row: span 2; margin: 0; }
  .field-grid--two { grid-template-columns: 1fr; }
  .ticket-heading { display: grid; }
  .submit-button { width: 100%; }
}

@media (prefers-reduced-motion: reduce) {
  *, *::before, *::after { scroll-behavior: auto !important; transition-duration: .01ms !important; }
}